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Privacy Policy

Last Updated: 03–02-2026

Factor Avenue (“Factor Avenue”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of individuals who access or use our web and mobile applications (the “Platform”).
 This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

For the purposes of the GDPR, Factor Avenue acts as the Data Controller for personal data processed through the Platform.

Contact Details:
 Email: info@factoravenue.com
 Address: Pysar Infotech Private Limited, 1207 Delaware Ave, #2468 Wilmington, DE 19806

If required under GDPR, an EU representative will be appointed and details will be published here.

2. Personal Data We Collect

2.1 Data You Provide Directly

We may collect and process the following categories of personal data:

  • Identity data (name, designation)
  • Contact data (email address, phone number, business address)
  • Account credentials (username, encrypted password)
  • Business and financial data related to factoring services (invoices, debtor details, transaction references)
  • Communication data (support requests, emails, messages)

2.2 Data Collected Automatically

When you access the Platform, we may automatically collect:

  • IP address and device identifiers
  • Browser type, operating system, app version
  • Usage logs, timestamps, and interaction data
  • Error logs and diagnostic data

3. Legal Basis for Processing

We process personal data only when we have a lawful basis, including:

  • Performance of a contract – to provide factoring and platform services
  • Legal obligation – compliance with financial, tax, and regulatory requirements
  • Legitimate interests – platform security, fraud prevention, and service improvement
  • Consent – where explicitly required (e.g., marketing communications, notifications)

You may withdraw consent at any time.

4. Purpose of Processing

We process personal data to:

  • Create and manage user accounts
  • Deliver factoring, invoice management, and financial services
  • Verify identity and prevent fraud
  • Process payments and transactions
  • Communicate service updates and alerts
  • Provide customer support
  • Improve platform functionality and security
  • Meet legal and regulatory obligations

5. Data Sharing and Transfers

We do not sell personal data.

Personal data may be shared with:

  • Trusted service providers (cloud hosting, analytics, payment processors)
  • Financial institutions and partners involved in factoring transactions
  • Legal or regulatory authorities when required by law

All third parties are contractually obligated to process data in compliance with GDPR.

6. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions where applicable

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill contractual obligations
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

Retention periods vary depending on data type and legal obligations.

8. Data Security

We implement appropriate technical and organizational measures, including:

  • Encryption of data at rest and in transit
  • Access controls and authentication mechanisms
  • Regular security assessments and monitoring

Despite these measures, no system can guarantee complete security.

9. Your Rights Under GDPR

You have the following rights:

  • Right of access – obtain a copy of your personal data
  • Right to rectification – correct inaccurate or incomplete data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing based on legitimate interests
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

Requests can be made via the contact details above.

10. Automated Decision-Making

Factor Avenue does not engage in fully automated decision-making, including profiling, that produces legal or similarly significant effects without human involvement.

11. Cookies and Tracking Technologies

Our web application uses cookies and similar technologies for:

  • Secure authentication
  • Platform functionality
  • Usage analytics

Users can control cookies through browser settings.

12. Mobile Application Permissions

Our mobile app may request access to:

  • Camera – for document and invoice scanning
  • Storage – for file uploads and downloads
  • Notifications – for transaction alerts and reminders

Permissions are requested only when required and can be managed through device settings.

13. Children’s Data

The Platform is intended for business use only and is not directed at individuals under the age of 18. We do not knowingly process children’s personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be published on this page with an updated “Last Updated” date.

15. Contact Information

For privacy-related inquiries or to exercise your GDPR rights, contact:

Email: info@factoravenue.com
Company Name: Factor Avenue
Address: Pysar Infotech Private Limited, 1207 Delaware Ave, #2468 Wilmington, DE 19806

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